Digital Product Delivery & Access Policy

Purpose & Scope

DIGIFORGEX provides digital services and digital products through its website and other authorized platforms. This policy applies generally to digital products purchased or obtained from DIGIFORGEX, including software, browser extensions, plugins, SaaS products, subscriptions, licenses, templates, digital files, downloads, and other electronically delivered products.

Specific product pages, purchase confirmations, license terms, subscription terms, or other product-specific conditions may provide additional information. Where specific terms apply, those terms will govern the relevant product to the extent they differ from this general policy.

Digital Products — No Physical Shipping

DIGIFORGEX primarily delivers its digital products electronically. Unless expressly stated otherwise on a product page or purchase confirmation, no physical product, parcel, courier shipment, or physical delivery is involved.

How Digital Products Are Delivered

Depending on the nature of the product, DIGIFORGEX may provide access through one or more of the following methods:

• Account-based activation or entitlement.
• Download link or downloadable digital file.
• Access through a customer dashboard or website.
• Software, extension, plugin, or application activation.
• License key, activation code, or other access credential.
• Email containing product access or delivery instructions.
• Access through an authorized third-party platform or marketplace.
• Another electronic delivery method clearly described at the time of purchase.

Delivery & Access Timeline

DIGIFORGEX aims to provide digital products promptly after successful payment confirmation and completion of any required activation or verification process.

Where automated delivery or activation is available, access may be provided shortly after successful payment confirmation. Where manual verification, account creation, fraud checks, technical processing, or another legitimate operational step is required, delivery or activation may take additional reasonable time.

Any specific delivery or activation timeframe displayed on the applicable product page, checkout page, order confirmation, or purchase communication will apply to that transaction.

Payment Confirmation & Order Processing

Digital delivery or access is generally initiated after the payment has been successfully confirmed by the applicable payment provider and the transaction has been accepted for processing.

A payment being initiated, pending, failed, reversed, declined, or otherwise not successfully confirmed does not by itself constitute successful product delivery.

Customers should retain their payment confirmation, transaction reference, order confirmation, and any product-related communication for future support or account verification.

Customer Account & Access Requirements

Certain digital products may require the customer to create or use a DIGIFORGEX account or an account with an applicable third-party platform.

• The customer must provide accurate information required for activation or delivery.
• The customer is responsible for maintaining access to the email address associated with the purchase.
• Where applicable, the customer must install or configure the required software, extension, plugin, or application.
• The customer is responsible for maintaining compatible hardware, software, browser, operating system, internet connection, and other technical requirements.
• Account credentials and license information must be kept secure and must not be unlawfully shared or transferred.

Compatibility & Technical Requirements

Digital products may require specific browsers, operating systems, devices, software versions, internet connectivity, third-party services, or other technical requirements.

Customers are responsible for reviewing the product description and applicable technical requirements before purchase and for maintaining a compatible environment necessary to use the product.

Subscription & License-Based Access

For subscription-based products, access is generally available for the applicable subscription period, subject to successful payment, account status, license conditions, and the terms applicable to the product.

For perpetual or fixed-term licenses, access is provided according to the license duration and usage rights stated on the applicable product page or purchase terms.

Cancellation of a subscription generally stops future renewal but does not automatically provide a refund for an already-paid subscription period, except where a refund is approved under the applicable Refund & Cancellation Policy or required by applicable law.

Failed, Delayed or Missing Digital Delivery

If payment has been successfully completed but the purchased digital product, activation, download, license, or account access has not been received within the applicable delivery timeframe, the customer should contact DIGIFORGEX support.

DIGIFORGEX may verify the transaction and, where appropriate, take reasonable steps to restore access, re-send delivery information, correct an activation issue, or otherwise provide the purchased digital product.

Where DIGIFORGEX is unable to provide the purchased digital product or access after reasonable efforts, the transaction may be considered for a refund in accordance with the applicable Refund & Cancellation Policy.

Third-Party Platforms & Service Dependencies

Some digital products may depend on third-party platforms, browsers, app stores, hosting providers, payment providers, authentication systems, APIs, cloud services, or other external infrastructure.

Temporary interruptions, maintenance, outages, policy changes, or technical limitations caused by third-party services may affect availability or access. DIGIFORGEX will make reasonable efforts to address issues within its control but cannot guarantee uninterrupted availability of independent third-party services.

Customer Support for Product Access

Customers who experience an issue with delivery, activation, access, download, or account-related functionality should contact DIGIFORGEX using the official support channels.

• Provide the name or email used for the purchase.
• Provide the order or transaction reference, where available.
• Describe the access or delivery issue clearly.
• Provide relevant screenshots or error messages where useful.
• Follow reasonable troubleshooting or verification instructions provided by support.

Delivery Status & Transaction Records

DIGIFORGEX may maintain transaction, order, account, activation, license, or delivery records for legitimate business, accounting, security, customer support, dispute-resolution, and compliance purposes.

Customers may be asked to provide transaction information when requesting assistance with product access, delivery, activation, cancellation, or payment-related issues.

Delivery Does Not Mean Unlimited Rights

Successful delivery, download, activation, or account access does not grant ownership of DIGIFORGEX intellectual property beyond the rights expressly provided under the applicable product license, Terms & Conditions, or purchase terms.

Customers must comply with applicable license restrictions, usage conditions, intellectual property rights, and other terms governing the purchased product.

Relationship With Refund & Cancellation Policy

This policy explains digital product delivery and access. Refund eligibility is governed separately by the DIGIFORGEX Refund & Cancellation Policy.

A customer experiencing a delivery or activation problem should contact DIGIFORGEX support before initiating a payment dispute, where reasonably possible, so that the issue can be investigated and resolved.

Policy Changes

DIGIFORGEX may update this Digital Product Delivery & Access Policy from time to time to reflect changes in products, technology, operational processes, legal requirements, or business practices.

The updated version will be published on the DIGIFORGEX website. Customers are encouraged to review this policy periodically.