Refund & Cancellation Policy

General Refund Policy

DIGIFORGEX provides digital services and digital products that may be delivered, activated, accessed, or used electronically.

Because digital products cannot generally be physically returned after successful electronic delivery or activation, purchases of digital products are generally non-refundable after successful delivery, activation, or access, except in the circumstances specifically described in this policy or where a refund is required by applicable law.

When a Digital Product Refund May Be Considered

A refund for a digital product may be considered in circumstances such as:

• Payment was successfully completed but the purchased product or access was not delivered or activated and DIGIFORGEX is unable to provide the purchased access.
• The customer was charged more than once for the same transaction due to a verified duplicate payment.
• The customer was charged an incorrect amount due to a verified DIGIFORGEX-side or payment-processing error.
• A material technical defect attributable to DIGIFORGEX prevents the purchased digital product from functioning as reasonably described, and reasonable support efforts cannot resolve the issue.
• A refund is required under applicable law or a specific product purchase term.

Each request may be reviewed against the relevant transaction, product, account, technical circumstances, and applicable terms.

Situations That Generally Do Not Qualify for a Refund

A refund will generally not be provided solely because:

• The customer no longer wants the product.
• The customer purchased the product by mistake and the product has already been delivered, activated, or accessed.
• The customer did not use the product after receiving access.
• The customer's device, browser, operating system, internet connection, permissions, or configuration is unsupported or incompatible.
• The issue is caused by an independent third-party service outside reasonable control of DIGIFORGEX.
• The customer has violated the applicable product terms, license conditions, or acceptable-use requirements.

These conditions are subject to any mandatory rights available under applicable law.

Technical Problems and Product Support

If you experience a technical problem with a DIGIFORGEX digital product, please contact support before requesting a refund.

Where reasonably possible, DIGIFORGEX will first attempt to diagnose and resolve the issue.

Support may include assistance with:

• Account access
• Product activation
• Installation
• Configuration
• Compatibility
• Product functionality
• Access or delivery issues

If a material product issue attributable to DIGIFORGEX cannot reasonably be resolved, the circumstances may qualify for a refund under this policy.

Subscription Cancellation

Certain DIGIFORGEX products or services may be offered through recurring subscription plans.

Where recurring billing applies, the available cancellation process will be communicated through the relevant account, checkout, product page, payment interface, or support channel.

Service Cancellation and Refunds

DIGIFORGEX may provide professional services including website development, digital marketing, SEO, automation, branding, content, consulting, and other digital services.

Service cancellation and refund treatment may depend on the quotation, proposal, invoice, statement of work, project terms, work already performed, deliverables already supplied, and third-party costs incurred.

Before Work Begins

A cancellation request submitted before work begins may be considered according to the applicable project terms and applicable law.

After Work Begins

Once work has started, any refund consideration may take into account work already completed, resources committed, deliverables created, and non-recoverable third-party costs.

Duplicate, Incorrect, or Failed Payments

If a customer is charged twice for the same transaction due to a verified duplicate payment, DIGIFORGEX may refund the duplicate amount through the applicable payment method.

If an incorrect amount is charged due to a verified transaction error, DIGIFORGEX may correct or refund the applicable difference.

If a payment fails but the customer's bank or payment provider shows a temporary debit, the transaction may be automatically reversed or settled by the payment provider according to its processing procedures.

Unauthorized or Fraudulent Transactions

If you believe that a transaction was made without your authorization, contact DIGIFORGEX and your payment provider as soon as possible.

DIGIFORGEX may investigate transaction records, account information, and relevant payment information to determine the appropriate action.

Product or account access may be temporarily restricted where reasonably necessary to protect customers, systems, or the integrity of the transaction.

How to Request a Refund or Cancellation

Refund or cancellation requests should be submitted through the DIGIFORGEX support channels published on this website.

To help us review your request, please provide:

• Your name
• Email address used for the transaction
• Product or service purchased
• Purchase date
• Order or transaction reference, if available
• Reason for the request
• Relevant screenshots or technical information, where applicable

Requests should be submitted as soon as reasonably possible after identifying the issue.

Refund Review

DIGIFORGEX may review the relevant transaction, payment status, product or service delivery status, account information, activation/access status, and technical circumstances before approving a refund.

Additional information may be requested where reasonably necessary to verify the request.

Approval or rejection of a refund request will be communicated through the contact information associated with the transaction or support request.

Refund Processing Timeline

Where DIGIFORGEX approves a refund, the refund will normally be initiated within 7 business days from the date the refund is approved, subject to successful verification and payment-processing requirements.

After the refund has been initiated, the time required for the amount to appear in the customer's original payment method may depend on the bank, card network, UPI provider, payment gateway, or other financial institution.

Third-Party Payment Providers

DIGIFORGEX may use third-party payment providers, including Razorpay, to process customer transactions.

Payment authorization, settlement, verification, refund initiation, and crediting of refunded funds may involve the payment provider and the customer's financial institution.

DIGIFORGEX cannot control processing delays caused solely by a bank, card network, payment provider, or other financial institution.

Promotions, Coupons and Special Offers

Promotional offers, coupons, discounts, trials, bundles, or special pricing may have additional terms and eligibility requirements.

Where special refund or cancellation terms are clearly displayed before purchase, those terms may apply to the relevant offer.

Promotional discounts do not automatically create a separate cash value or refund entitlement.

Changes to This Policy

DIGIFORGEX may update this Refund & Cancellation Policy from time to time to reflect changes in products, services, payment processes, technology, applicable law, or business practices.

The updated version will be published on this page.

Where a specific purchase was made under clearly stated product-specific terms, those terms may continue to govern that transaction where applicable.

Contact DIGIFORGEX

For refund requests, cancellation questions, payment issues, subscription concerns, digital-product access problems, or service-related enquiries, contact DIGIFORGEX.